MediPack Frequently Asked Questions

If you’re not sure whether you live within the range of postcodes MediPack covers, give us a call on: +(0) 1495 228040 or email us:

No don’t worry, we will supply you with all of your medicines including those that don’t go in your MediPack. And your MediPack pouches include a reminder when you need to take something that isn’t included in the pack.

Your MediPack includes all of your daily medicines in pouches, which are marked with your name, the date and time of the dose, as well as details of the tablets you have to take. The pouches are dispensed from a box in the order you have to take them. So, for example, if your first dose is on Monday morning the first pouch from the box will be marked with the day (Monday), the date and time of your dose (11/2/19 - Morning), and your name and details of the medication. It’s simple, safe and easy.

Don’t worry, the pouches are really easy to open. They are joined together by perforated edges, which makes them very easy to tear from the box and to open. We have tested MediPack with patients that have suffered with stroke and they have all reported how much easier it is to get their tablets from MediPack compared to opening them from a box or container.

The MediPack pouches are put together by our senior pharmacy team using special, state-of-the-art robots at our pharmacy headquarters in Gwent. Our pharmacy team scans your prescription into the robot, which then dispenses your tablets into the pouches ready for them to go into your MediPack box. The pouches are checked by our team and then delivered to your home or local Mayberry Pharmacy for collection.