Freedom of Information

Publication Scheme for Mayberry Pharmacy.

Welcome to the Publication Scheme for Mayberry Pharmacy about NHS services provided as required by the Freedom of Information Act 2000

This Publication Scheme is a complete guide to the information made routinely available to the public about National Health Service Pharmaceutical Services.

How much does it cost?

The publications are free unless otherwise indicated.

How is the information made available?

The information is available from:

Steve Ridd
Superintendent Pharmacist
Mayberry Pharmacy
175 High St, Blackwood
Gwent, NP12 1AA

Class 1 – Who we are and what we do.

Mayberry Pharmacy is a privately owned group of 7 independent pharmacies serving South Wales.

The registered head office is at:

175 High St, Blackwood
Gwent, NP12 1AA
Telephone: 01495 228040

The locations of the individual pharmacies can be obtained via our website or by contacting us by letter or telephone at our registered office.

The company employs registered pharmacists to manage individual pharmacies. The company may also employ locum pharmacists. Our Pharmacists are supported by fully trained staff.

Details of key personnel at individual pharmacies may be obtained from our registered office. Some information will be withheld, including personal, sensitive and confidential information about individuals that is protected by the Data protection Act.

A list of all our locations can be found on our website together with the opening hours of each pharmacy.

Practice leaflets displaying the pharmacy opening times are also available at individual pharmacies.

Class 2 – What we spend and how we spend it

All patients living in Wales registered with a general practitioner based in Wales are entitled to free prescriptions. No charge is payable for drugs or appliances supplied on a WP10 prescription.

Charges are applicable to some patients presenting English FP10 prescriptions for dispensing in Welsh pharmacies, however many patients presenting English FP10 prescriptions may be exempt from prescription charges if they fall into certain categories. Full details of patients entitled to free English prescriptions can be obtained from NHS Direct. Telephone 0845 4647.

All the pharmacies in the Mayberry Pharmacy group are contracted to provide NHS services. Full details of remuneration for these services can be obtained from the Prescription Pricing Authority or can be viewed using the online version of the Drug Tariff.

Information in this class will be published only where it does not and is not likely to adversely affect the commercial position of the firm or practice.

Class 3 – What our priorities are and how we are doing

Our aim as a company is to provide the highest standards of pharmaceutical service in the localities we serve. We endeavour to make our services available to all patients. We are continually reviewing and improving our premises to ensure accessibility to all patients. We provide free home delivery services to all patients that are unable to access the pharmacy.

Our pharmacists and staff are fully trained in accordance with their roles and adhere to clear standard operating procedures. These procedures are designed to ensure the quality and safety of the services we provide.

Our pharmacies are routinely inspected by the General Pharmaceutical Council, the Health Boards and members of the Community Health Council. As a part of our commitment to the NHS Pharmacy Contract we carry out a practice based audit on a service and make improvements where necessary. We participate in multi-disciplinary audits as required by the Health Boards.

We carry out an annual Patient Satisfaction Survey, results and outcomes of the surveys are held at our head office.

Class 4 – How we make decisions


Class 5 – Our policies and procedures

Mayberry Pharmacy Operating Procedures
Health and Safety policy
Complaints procedures (including those covering requests for information and operating the publication scheme)
Confidentiality and Data Protection policies
Waste Management File

Class 6 – Lists and Registers


Class 7 – The services we offer

(Note: All services may not be available at every branch)

  • Dispensing of drugs, medicines and Drug tariff listed appliances
  • Patient medication records
  • Free Prescription collection service
  • Free prescription delivery service
  • Services to care homes
  • Syringe and needle exchange schemes
  • Minor ailments schemes
  • Repeat dispensing schemes
  • Disposal of unwanted medicines
  • Advice from the pharmacist
  • Smoking cessation support
  • Provision of emergency hormonal contraception (EHC) under PGD *
  • Medication use Reviews

*EHC supplied on a PGD is free to eligible patients.

NHS Funded services are provided free of charge to patients. Drugs and appliances dispensed on WP10 prescription forma are free of charge to patients. Drugs and appliances dispensed on FP10 prescriptions carry a levy for some groups of patients. See notes above.

Health promotion and Information leaflets are available at our pharmacies without charge

Privacy Policy

This privacy policy applies to the Mayberry Pharmacy website and explains what data we collect and how we use it. Please note, the Mayberry Pharmacy website may contain links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit. This privacy policy and our collection and use of your personal data is governed by the Data Protection Act 1998. BY USING THIS WEBSITE AND GIVING YOUR INFORMATION TO US, YOU INDICATE YOUR CONSENT TO US COLLECTING AND USING YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE TERMS SET OUT IN THIS POLICY.


You can access the Mayberry Pharmacy website home page and browse the website without disclosing your personal data. Where you contact us via the Mayberry Pharmacy website we shall only use your personally identifiable information, such as your e-mail address, name, home or work address or telephone number, for the purposes of responding to you and for purposes that are connected with the contact that you have made with us. Where you sign up to a Mayberry Pharmacy service we will collect personal information from you which shall include sensitive personal data concerning your health. This information will only be used by us for the purposes of dealing with your service request and will be used by us to contact your GP practice to obtain your prescription. We may also use the contact details you provide to communicate with you in connection with the service being provided to you. If the Service you request is for a person other than yourself, you will need to have the authority of the person whose prescription it is for us to obtain to fulfil the service request. By submitting a service request to dispense another person’s prescription you confirm that you have their authority to do so. In no event does Mayberry Pharmacy sell or otherwise supply customer lists to third parties.


We take the security of personal information seriously. We employ security technology to safeguard information and have procedures in place to ensure that our paper and computer systems and databases are protected against unauthorised disclosure, use, loss and damage.


Privacy laws and practice are constantly developing and we may review our policies and practices from time to time in light of such developments. Accordingly we may, from time to time, update this privacy policy and we suggest that you check this page periodically to review our latest policies.


You have the right to receive a copy of the personal information that we hold about you. The same right applies to any other person whose personal information you provide to us. We may charge a small fee towards the cost of administering any request made.


Please write to Steve Ridd at 175 High Street, Blackwood, NP12 1AA.